cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
120
Flag Post

Apparently my PC (HP Envy 750-600) needs to be repaired and I keep going in circles on chat. Help.

HP Recommended
ENVY 750-600

When I turn on the PC it goes to Preparing Auto Repair (never happened prior to this) and then to Automatic Repair and then into Advanced Options, etc but nothing seems to work.  The quick hard drive test seems shows both Passed.  But then, despite a bunch of reboots and various tries at recovery I’m back to square one.  Also the suggestion to go to Restore system files and settings does not help since I don’t seem to have restore points on the drive.  So I’m not sure what is the problem nor how to fix it.  I do believe this might have something to do with installing the updated Windows 10 not long ago.  The only other recent developments are using a new webcam and uploading Microsoft Teams.  Thanks.  

Tags (1)
1 REPLY 1
Highlighted
Level 12
Level 12
6,279 6,264 598 1,338
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Disconnect the new web cam. Try to start the PC.

 

Only use the mouse, keyboard, and monitor.

 

It could also be a Windows 2004 problem.

 

Regards

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation