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Locked

‎03-04-2020 09:18 AM

HP Recommended
Product: HP ENVY 700-010xt CTO Desktop PC
Operating System: Microsoft Windows 7 (64-bit)

First message I received was: " Repairing disk errors. This might take over an hour to complete"

Then: "Automatic Repair couldn't repair your PC - Press advanced options or shut down"

On advanced options: Continue (goes back to the top) - Use a device (don't have any) - Troubleshoot - Turn off your PC

In Troubleshoot: Refresh your PC (try that and is says that the drive where Windows is installed is locked) - Reset your PC (I will loose everything) - 

Thanks in advance for any help

1 REPLY 1

‎03-04-2020 09:34 AM

HP Recommended

Hello
the hard drive may be defective.
Carry out the tests as indicated here, and give the result

Testing for Hardware Failures

is it this one ?

https://support.hp.com/us-en/product/hp-envy-700-000-desktop-pc-series/5358989/model/5362531/product...

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