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‎06-10-2020 08:38 AM

HP Recommended
Product: HP Envy Phoenix 810-230 qe
Operating System: Microsoft Windows 10 (64-bit)

Hello, Thank you What I need is to enter the data that is on a label on the bottom of my computer, it is called  Feature Bytes.  In the Bios, in the  Security section, its called system IDs, there is where I type in several numbers and letters, its case sensitive. the Keys that allow access is what I need to get so I can finish this. for example my other HP was Control key plus the A key.

 

This disaster happened from using the HP Support assistant, by believing it when it said I had a BIOS up date after all these years, as soon as My pc restarted it went dead.  I bought 3 different Motherboards to finely get it back running but I need to enter the Feature Bytes to finish.

2 REPLIES 2

‎06-10-2020 06:31 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Sounds like a bad HPSA BIOS update.

 

Don't know how you are going to modify the BIOS in this situation.

 

I usually refer this scenario to HP Support for resolution.

 

Regards

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‎06-10-2020 11:03 PM

HP Recommended
Hey
  I;m sorry that you at level 12 don't understand my question, but please don't change my question. I am NOT wanting to Modify,,,anything  your answer to me,,, Don't know how you are going to modify the BIOS in this situation.
If You cant help Me then there is nothing for me to gain by you telling me how much you don't know,OK!
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