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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2020 06:54 PM

HP Recommended
Product: HP PAVILION Desktop 590-P0067A C15 Tower PC
Operating System: Microsoft Windows 10 (64-bit)

Very frustrating experience with BSOD Kmode exceptions causing regular restarts.

My W10 64 bit Home behaved for only a few minutes before restart was triggered, though all HP Support Assist hardware and software checks were passed including all suggested updates.

My capable computer services guy tried fresh loads of W10 etc and eventually solved the problem by updating to the last release of BIOS F43 (released in 16 July 2020). Evidently the most recent W10 update could not be handled by my previous BIOS (I think it was F40).

Computer is now running well, but cost me some stress during the week of testing.

Why didn't HP Support Assist suggest the BIOS update as soon as the W10 update was circulated? I am on the normal release as I have found that the fast release of updates too risky.

My experience might help other users seeing the same problem.

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