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Locked

‎05-07-2024 12:23 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello,

 

I can't seem to recover the drive in my OMEN 40L Desktop GT21-0014 Bundle PC (575M4AA) and it gives me a bsod 0xc0000034 error.  Tried to recover via usb with windows media creation tool and it is unsuccessful and will not even find the drive to do a format and clean install.  Wondering what the solution could be.  Tried to repair and do the diagnostics with nothing found.

 

Thanks!

 

Matt

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2024 05:54 AM

HP Recommended

Unless I am mistaken, your product ID is 575M4AA#aba and you have cloud recovery

 

BeemerBiker_0-1715082741762.png

 

 

Go to the below site and enter your product ID including the 3 characters after the # character
You can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

before installing the recovery OS, go into the BIOS, Press F9 or whatever key is needed to set defaults.  Make sure secure boot is enabled.  Press F10 to save settings and then boot the USB

 

let me know if it worked.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎05-07-2024 05:54 AM

HP Recommended

Unless I am mistaken, your product ID is 575M4AA#aba and you have cloud recovery

 

BeemerBiker_0-1715082741762.png

 

 

Go to the below site and enter your product ID including the 3 characters after the # character
You can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

before installing the recovery OS, go into the BIOS, Press F9 or whatever key is needed to set defaults.  Make sure secure boot is enabled.  Press F10 to save settings and then boot the USB

 

let me know if it worked.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No

‎05-09-2024 01:11 PM

HP Recommended

That worked for me!  Was able to get my friend's PC operational again, thank you very much!!  👍

Was this reply helpful? Yes No
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