• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-06-2019 05:40 AM

HP Recommended
Product: HP Specrte X 2 detachable
Operating System: Microsoft Windows 10 (64-bit)

I reinstalled Window 10 to solve a seperate issue and then I could no longer access external harddrive as now locked with Bitlocker, which I have never used. 

Microsoft say it might be caused by an HP update which occured after reinstallation of Windows.

How do I get in?

2 REPLIES 2

‎02-07-2019 01:57 PM

HP Recommended

@Julienxiii,

 

Thank you for posting this on HP Support Forums!

 

I understand you have a concern related to Bitlocker. No worries, I'll be glad to help you.

 

BitLocker Drive Encryption is available only on Windows 10 Pro and Windows 10 Enterprise. You have Windows 10 installed on your PC.

More over Bitlocker is available only on Commercial products and not on consumer products. 

 

In this scenario, I would suggest you contact our HP support team for further assistance. 

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue, should you need any further assistance I'll be more than happy to help you.

 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

 

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No

‎02-07-2019 03:05 PM

HP Recommended

Hi Jeet, thanks for getting in touch.  My HPSpectre is no longer under Warranty So I am not sure Suuport can help.

Microsoft after much denial and deliberation have suggested  "disabling secure boot"   or conatcting local technician!  Not sure that is a good idea

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.