Black box appearing at startup

[MarketerBegging]

When I start my computer a little black box appears. I can not type in the black box but I can close it. It looks like the command prompt box but it has no title in the white bar or any text in the black box.  I'd like the black box to not appear when I start my computer. I can access my desktop and all programs and operate normally. 

It appears in the upper right of my desktop like this:

This is what the box looks like expanded a little:

[praveenbv]

Hi@MarketerBegging, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis are done. It is greatly appreciated.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

[MarketerBegging]

@Praveenbv

Product number: 9GB29UA#ABA

Here are my latest updates:

[praveenbv]

Hi@MarketerBegging,

Check for the BIOS update?

Check for the windows update ?

You can try updating the drivers using HP support assistant.

Refer this article to know more information about using HP support assistants.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[VH2000]

Run taskmanager and watch the processes that are running. (including autostart)

Then close that window an see the process that disappeared.

For something like that I use process explorer.

 https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

[praveenbv]

Hi@VH2000,

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted.