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rosewessel18
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Message 1 of 2
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Black screen after starting up HP laptop

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HP laptop model # 15 1305dx
Microsoft Windows 10 (64-bit)

After pressing start up button, HP appears with a message Preparing Automatic Repair. It then goes black 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@rosewessel18

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Test pass please try a System Restore to an earlier time before the issue started

 

Link: https://support.hp.com/in-en/document/c03327545

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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