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sophi21
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Black screen - bootable USB recovery

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HP Pavilion x360 13-u111nf
Microsoft Windows 10 (64-bit)

Hello,

 after an update of windows, the system had a boot problem : black screen after boot. After some invest, i realized that it was possible to have a display on an other screen with hdmi. But i also discovered a second problem : wifi and bluetooth are not working anymore.

 

I prepared  a bootable USB recovery drive that should reinstall W10, the drivers and the software that originally came with my PC, using the HP Cloud recovery tool. Now the problem is that this tool seems to need some inputs, but since i can't see the screen (hdmi is only available after windows startup), i can't use it. (https://support.hp.com/us-en/document/c06162205)

 

Is there a key combination or something that could force the execution of the recovery tool without prompting ?

I was planning to change the hard drive - is there a way to get one intialized for my configuration ?

 

thanks

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@sophi21,

 

I reviewed your post and I understand that you are facing issues install the operating system on your computer as the laptop display is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system reset and initiate it from Windows and check if it helps.

 

Follow the steps in the below article to perform a system reset.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended

@sophi21,

 

I reviewed your post and I understand that you are facing issues install the operating system on your computer as the laptop display is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system reset and initiate it from Windows and check if it helps.

 

Follow the steps in the below article to perform a system reset.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

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