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Message 1 of 2
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Black screen on my PC. Not getting on after my kid switched it off directly from the UPS

HP Recommended
AIO 20-C416IL

My PC AIO 20-C416IL Screen is not getting on it remains black. After a lond pressing on on off button the led light blinks. It turns off once release. It happened when my PC  switched off directly from the UPS while the system is running.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Swapna1 Welcome to HP Community!

 

I understand that you are getting a black screen.

 

Please attempt the below steps: 

Attempt a BIOS recovery > All in one 

If the above steps work and the display turns on: Perform a hardware test to be on a safer side. 

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank  : Click here 

HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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