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MikeRoger1957
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Solved!

Black screen with HP PC

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HP Pavilion 590-p0802ng mit Intel® Core™ i5-9400 Prozessor
Microsoft Windows 10 (32-bit)

High Ich have a HP PC plus HP Screen (all new). System: Windows 10.  I heard from problems with Windows 10 and HP PC Software. My Screen gets black during Session. Update ok. Treiber aktuell. I tried already a lot to repair. No success. What can I do? 

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Fanordi
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Message 10 of 11
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Hello, in effect.. For know if it is a driver problem with Windows 1909 you can try to restore the 1903 version: 

https://www.youtube.com/watch?v=iM_OxRZd9lI

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

How to go back to previous version of Windows after the upgrade.In this video I show a tutorial on how to roll back and go back to the previous version of W...
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Fanordi
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Hello, your PC works correctly and you have a black screen during your works?? What repair options have you tried? And your PC has works normally after this buy?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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MikeRoger1957
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Hello, yes my PC - HP Pavillon - works for correctly aufter start. Every time, But every time, I work for example with my jpg fotos or other special progarmms, the Screen beginns to get dark, first the symbols and then the wohle Screen. I changed for several times my graphic "Treiber" , I tried to follow Windows suggestions. Nothing has helped until now. My PC ist competely new (bought September 2019), my screen ist completely new (bought August 2019). The problem with dark screen came November, Decembre 2019 first time.

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Fanordi
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Hello, if you have just updated your graphic driver (or treiber in Deutsch) I recommend to you update all drivers with HP Support Assistant, and all Windows Updates. 

What is your Windows version?? You can know this entering "winver" in the search bar. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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MikeRoger1957
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Message 5 of 11
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Thank you very much for your answer and your help. I have Windows 10 Version.

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Fanordi
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It have a lot of Windows 10 versions, so I recommend to you give me your version's number: 1909, 1903, 1809, older? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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MikeRoger1957
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Sorry: Version 1909.

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Fanordi
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Message 8 of 11
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Hello, it is a new version so you can have a problem with drivers compatibility.. 

 

If you want to check Windows files you can enter "cmd" in your Windows search bar, and right clic in "command prompt" for execute in administrator. Enter this command and tell me result: 

sfc /scannow

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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MikeRoger1957
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Sorry, but this scan does not solve the problem. This is the result (in German): 

Der Windows-Ressourcenschutz hat keine Integritätsverletzungen gefunden.

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Fanordi
Level 12
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Message 10 of 11
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Hello, in effect.. For know if it is a driver problem with Windows 1909 you can try to restore the 1903 version: 

https://www.youtube.com/watch?v=iM_OxRZd9lI

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

How to go back to previous version of Windows after the upgrade.In this video I show a tutorial on how to roll back and go back to the previous version of W...
0 Kudos
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