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HP Recommended

I have to unplug my computer to get past the black screen. There seems to be an issue with my graphics driver. I can move the mouse but no prompt or reset gets past the screen. If I unplug the computer and then restart the computer it works fine until it goes idle. Then the process starts over. I have tried reloading the drivers already and made several system checks. The curser does not have a halo when on the black screen. 

1 REPLY 1
HP Recommended

Hi @Camball,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Please refer to this document for steps to find the product details. To find out a different option to recognize the Product details on the HP Product, please check zeros and O may be similar, and Numeric 5 and alphabet S may look similar so please check and try it should work.

 

Hope this helps! Keep me posted. 

 

Please clickAccepted Solution if you feel my post solved your issue, it will help others find the solution. Click the Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.