Blank screen

[JMCKG]

Bought this all-in-one pc a week or so ago. When switching on I get either a  blank screen straight away or the HP Logo followed by a blank screen. If I leave the pc switched on for a few minutes it sometimes opens up ok.

most annoying with new £2K pc.

[Grzwacz]

Hi JMCKG

HP has issued a patch to fix this issue when running Windows 10, version 1703, Creator's Update.

Go here to download the patch.

Please refer to this HP Support website for the affected HP products.

Grzy

[mdklassen]

>>> Product Name: HP Envy 27-b109na

> refer to this HP Support website for the affected HP products.

That page lists many "Envy" products:

HP ENVY Notebook PC
HP ENVY m7 Notebook PC
HP ENVY x360
HP HP ENVY 750-5xxPC Desktop PC
HP HP ENVY 750-4xx Desktop PC
HP ENVY x360 15m Convertible
HP ENVY x360 15 Convertible
HP ENVY 13
HP ENVY 17
HP ENVY 17m
HP ENVY 750-6xx Desktop
HP ENVY 750-6xx Desktop PC

but does not list the author's "HP Envy 27".  Sigh.

Anyway, try the update, to see if the above list is just "incomplete".

[JMCKG]

Downloaded patch but no change. Switch on  pc and everything ok. Do a restart and its blank screen again, leave for 5 minutes and screen comes on.

[JMCKG]

Read elsewhere about disabling "app readiness". Did that and have restarted 4 times, all ok and working fine. Going out, will try again later and report back.

Will disabling "app readiness" cause other problems?

[mdklassen · Accepted solution]

> Will disabling "app readiness" cause other problems?

Yes, according to some posts on this HP forum.

But, their suggestion is to "enable" that 'App Readiness' service before rebooting, if Windows Update is requiring a reboot after installing some specific updates. Then, after reboot, "disable" again.

[JMCKG]

Working fine for 24 hours, no blank screen. Just need to remember to enable "app readiness" before updating.