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‎02-09-2021 05:14 AM

HP Recommended
Product: EliteBook 8470p
Operating System: Microsoft Windows 10 (32-bit)

I get a black screen with this message when I turn on my laptop.

1 REPLY 1

‎02-09-2021 05:24 AM

HP Recommended

Typically that message would indicate that the hard drive has failed, but to verify that please follow these directions.

Please run the Diagnostics to see if there is a problem with the hard drive.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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