Bought a recovery usb fro HP

DanielK77 · ‎03-31-2021

I have tryed 6 attemps to do factory restore with my usb that i order from HP every time it fails here is the log i realy want to have a working computer quiqly now.

[18:10:19.76][ChkError.cmd] **************************************************
[18:10:19.77][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[18:10:19.77][ChkError.cmd] --------------------------------------------------
[18:10:19.79][ChkError.cmd] Check SW Error...
[18:10:19.79][ChkError.cmd] --------------------------------------------------
[18:10:19.79][ChkError.cmd]
[18:10:19.80][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[18:10:19.80][ChkError.cmd]
[18:10:19.82][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[18:10:19.82][ChkError.cmd]
[18:10:19.83][ChkError.cmd] Check 2nd parameter [BBVClean]
[18:10:19.83][ChkError.cmd]
[18:10:19.83][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[18:10:19.85][ChkError.cmd] --------------------------------------------------
[18:10:19.85][ChkError.cmd] Checking : Memory Dump
[18:10:19.86][ChkError.cmd] Could not find memory dump...
[18:10:19.86][ChkError.cmd]
[18:10:19.88][ChkError.cmd] [DumpFile]
[18:10:19.88][ChkError.cmd] Result=PASSED
[18:10:19.88][ChkError.cmd] --------------------------------------------------
[18:10:19.90][ChkError.cmd] Checking : Apps' log
[18:10:19.90][ChkError.cmd]
[18:10:21.55][ChkError.cmd] [AppsLog]
[18:10:21.55][ChkError.cmd] Result=PASSED
[18:10:21.57][ChkError.cmd] --------------------------------------------------
[18:10:21.57][ChkError.cmd] Checking : Yellow-Bang
[18:10:21.58][ChkError.cmd]
[18:10:21.58][ChkError.cmd] Run [PINChkT.exe /dev /s]
[18:10:21.93][ChkError.cmd]
[18:10:21.93][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Device
PNPDeviceID : PCI\VEN_10DE&DEV_1AED&SUBSYS_8556103C&REV_A1\4&36D888C6&0&0308
Code : [28]

[18:10:21.94][ChkError.cmd]
[18:10:21.94][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[18:10:22.00][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[18:10:22.00][ChkError.cmd] There was some FAILED device...
[18:10:22.02][ChkError.cmd] or, there was not target file...
[18:10:22.02][ChkError.cmd] Result=FAILED
[18:10:22.04][ChkError.cmd]
[18:10:22.04][ChkError.cmd] --------------------------------------------------
[18:10:22.05][ChkError.cmd] Checking : Timeout in INSTALL.log
[18:10:22.05][ChkError.cmd]
[18:10:22.05][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[18:10:22.24][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[18:10:22.41][ChkError.cmd] There is NO timeout in install.log file.
[18:10:22.43][ChkError.cmd]
[18:10:22.43][ChkError.cmd] [TIMEOUT]
[18:10:22.43][ChkError.cmd] Result=PASSED
[18:10:22.44][ChkError.cmd] --------------------------------------------------
[18:10:22.44][ChkError.cmd] Checking : WinSAT
[18:10:22.46][ChkError.cmd]
[18:10:22.46][ChkError.cmd] [WinSAT]
[18:10:22.46][ChkError.cmd] Result=PASSED
[18:10:22.47][ChkError.cmd] --------------------------------------------------
[18:10:22.47][ChkError.cmd] Checking : FAILURE.flg
[18:10:22.58][CheckFailureFlags.cmd] **************************************************
[18:10:22.60][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[18:10:22.60][CheckFailureFlags.cmd] --------------------------------------------------
[18:10:22.61][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[18:10:22.61][CheckFailureFlags.cmd] --------------------------------------------------
[18:10:23.83][CheckFailureFlags.cmd]
[18:10:23.85][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[18:10:23.85][CheckFailureFlags.cmd]
Volume in drive C is Windows
Volume Serial Number is B487-5172

Directory of c:\system.sav

01/04/2021 02:33 <DIR> 2ndCap
04/12/2018 08:18 15,300 8CG8244015A0_DPS
31/03/2021 18:08 <DIR> bbv
23/11/2018 22:48 92,224 CDT18WW2TET601.ini
31/03/2021 18:10 46 ChkError.cmd.FAILURE.flg
04/12/2018 17:03 <DIR> Config
04/12/2018 08:20 7,685 cpqdl.ini
04/12/2018 08:20 4,010 CTO.TXT
04/12/2018 08:20 14 CTOHW.TXT
01/04/2021 02:31 <DIR> EXCLUDE
01/04/2021 02:52 <DIR> ExitProc
01/04/2021 02:37 <DIR> FactoryUpdate
04/12/2018 17:03 <DIR> fbi
01/04/2021 02:53 <DIR> Flags
01/04/2021 02:32 7,889 Info.bom
31/03/2021 18:10 <DIR> logs
04/12/2018 09:41 <DIR> P2PP
27/05/1997 10:42 46 REBOOT.ME
04/12/2018 09:59 368 REGFLUSH.LOG
31/03/2021 18:10 139 Result.ini
04/12/2018 09:40 <DIR> support
04/12/2018 09:57 480,332 SYSINFO.LOG
04/12/2018 08:18 5,949 T0IHGP1XUUWX1NM01
04/12/2018 16:34 <DIR> WinPE_Offline
01/04/2021 02:17 <DIR> WSDVTDC
12 File(s) 614,002 bytes
13 Dir(s) 54,571,606,016 bytes free
[18:10:23.86][CheckFailureFlags.cmd] --------------------------------------------------
[18:10:23.86][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[18:10:23.86][CheckFailureFlags.cmd] **************************************************
[18:10:23.88][ChkError.cmd]
[18:10:23.89][ChkError.cmd] [FAILURE_FLAG]
[18:10:23.89][ChkError.cmd] Result=PASSED
[18:10:23.91][ChkError.cmd] --------------------------------------------------
[18:10:23.91][ChkError.cmd] Checking : RMFAIL.flg exists or not
[18:10:23.93][ChkError.cmd]
[18:10:23.93][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[18:10:23.93][ChkError.cmd]
[18:10:23.94][ChkError.cmd] [RMFAIL]
[18:10:23.94][ChkError.cmd] Result=PASSED
[18:10:23.96][ChkError.cmd]
[18:10:23.96][ChkError.cmd] --------------------------------------------------
[18:10:23.97][ChkError.cmd] Some error detected...
[18:10:23.97][ChkError.cmd]
[18:10:23.99][ChkError.cmd] --------------------------------------------------
[18:10:23.99][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[18:10:23.99][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[18:10:24.00][ChkError.cmd] --------------------------------------------------
[18:10:24.00][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[18:10:24.02][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[18:10:24.02][ChkError.cmd]
[18:10:24.02][ChkError.cmd] --------------------------------------------------
[18:10:24.04][ChkError.cmd]
[18:10:24.04][ChkError.cmd] This is for customer image...
[18:10:24.05][ChkError.cmd]
[18:10:24.05][ChkError.cmd] Trigger CTO panic...
[18:10:24.05][ChkError.cmd]
[18:10:24.07][ChkError.cmd] --------------------------------------------------
[18:10:24.07][ChkError.cmd] [ChkError.cmd] has completed...
[18:10:24.07][ChkError.cmd] **************************************************
[18:10:24.22] [PANIC.cmd] has been called at non-WinPE environment.
[18:10:24.24] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[18:10:25.96] [PANIC.cmd] going to reboot Windows...

Paul_Tikkanen · ‎03-31-2021

Hi:

I don't know of anyone on this forum that would be able to help you get the recovery media to work.

If you need your PC back up and running quickly, use another Windows PC running W7 64 bit or newer and make a bootable USB installation flash drive with the Media creation tool.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

You can also see if your PC is supported by the HP cloud recovery tool and use that to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support