Brand new Desktop Pavillion Freezes, sometimes buzzes, must manually turn off dozens of times a day.

[Higg04]

Brand new HP Desktop Pavillion freezes and sometimes buzzes dozens of times in one day. Only if I am actively downloading large files and streaming videos can I sometimes avoid it freezing at its whim. Having said that it still freezes, but I have a better chance of getting something done before it locks up again. Even the clock freezes. Did I get a lemon? I have done the f2 check. I have checked for updates with the HP Support Assistant. I have gone to HP's website to download any updates they show on their website. I am ready to have them take this back and ship me a new one. If this is an issue others have I may want to completely avoid HP products. I can't even access paying to have HP support this piece of junk. I only get a 404.

[A_Gayathri]

Hi @Higg04,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Desktop Pavillion Freezes. Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Do you see the screen goes blank or blue screen, If Blue screen Have observed any error messages? 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

HP PCs - Computer locks up or freezes (Windows 11, 10)

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Higg04]

If I could manage to respond to this without the computer freezing I would be so happy. Okay I don't get a blue or a blank screen. Whatever is currently up on the screen is what shows. I have walked away from the computer for 15 minutes or more and it is still frozen. The give away is if the computer clock on the bottom right of the screen stops advancing. No error messages of any kind. No specific time limit on when it will occur either. We have tried all you suggested and the computer still freezes. 

Do you have any other questions or suggestions?

[Treeko]

Hi @Higg04 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.
You update pending drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Higg04]

I followed the steps you outlined followed by updating everything Windows and everything available from HP even the bios. As soon as we paused a streaming video long enough to answer a phone call it froze. I do not get a blue screen or a error screen or even a blank screen. The display just freezes. I keeps showing whatever was displayed when it froze. No response from any input. The only way to restart is to hold the power button. It took three attempts to type this message and post.