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PaulAlarde
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Solved!

CTO Error when i tried restoring my desktop to its factory settings

HP Recommended
OMEN Desktop 870-224
Microsoft Windows 10 (64-bit)

I tried to restore my desktop from the recovery partition as it will not boot up no more. I got the CTO error and restoration is incomplete. 

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Paul_Tikkanen
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Hi:

 

The only suggestion I can offer if the recovery process failed, would be to clean install W10 using another Windows PC to create bootable installation media using the media creation tool.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741160

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Paul_Tikkanen
Level 21
Level 21
132,301 122,478 20,139 30,878
Message 2 of 4
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HP Recommended

Hi:

 

The only suggestion I can offer if the recovery process failed, would be to clean install W10 using another Windows PC to create bootable installation media using the media creation tool.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741160

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PaulAlarde
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Thanks for the help. Exactly what i did and it works! 

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Paul_Tikkanen
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132,301 122,478 20,139 30,878
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You're very welcome.

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