Can't find a file that is supposed to be there.

[Maledizione]

HP Support Assistant was on the PC and disappeared. Tried to reinstall and response is, already on PC at

C:\SWSETUP\SP98644\HPSA8X\HPSA_Trans.xml

Can not locate in system.

Advice ?

Thank you for listening.

[Dragon-Fur · Accepted solution]

@Maledizione 

The numbers might be reversed.   At this writing, there is no "SP98644" package for the HPSA.

At this writing, the Windows HPSA installation update is: sp96844

The latest downloadable version of the HP Support Assistant is here:

 Windows HP Support Assistant (from the website) 

Consider / Try

• Uninstall the HP Support Assistant from Programs and Features.
• Opt to remove the "Personal" data associated with the HP Support Assistant.

(This action does not remove your account, your Windows, or anything other than the HPSA bits.)

and

• Uninstall the HP Solutions Framework software from Programs and Features.
• Restart the computer and log in.

• Open the HP Support Assistant Website (link above).
• Download-Save-Install the new package.
• Restart the computer and log in.

Details - Remove and Install the HPSA and its companion, HP Solutions Framework

“Complete Cleanup” Uninstall

If you are having problems installing your HP Updates using the HP Support Assistant, use "complete cleanup” steps to remove and then reinstall the HP Support Assistant.

1. FIRST uninstall the HP Support Assistant

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.  Framework will (re)install if / when the HPSA is installed.

1. Restart the computer and log in

1. Uninstall HP Solutions Framework software from Programs and Features

HP Solutions Framework is a subset of HPSA.  For this reason, the HPSA must be uninstalled before the Solutions Framework can be removed.

1. Restart the computer and log in.

Installation – HP Support Assistant

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Download

HP Support Assistant

• After download: If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
• After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

Read and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Maledizione]

Found the HP Support Assistant in CCleaner deleted it, reinstalled and all is fine.

[Dragon-Fur]

@Maledizione 

Excellent - I am glad it is fixed.

Happy Computing!

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.