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Alice38
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Message 1 of 2
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Flag Post

Can't log into Windows or Microsoft Account after HP Bios update

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

I installed a Bios update and now I can't log into Windows 10 or access my Microsoft Account.  I can sign in using our Admin account and my desktop and files are correct, but I can't change passwords because my account no longer exists.  I don't want to start over using a new Microsoft account.  Is there a way to back out this update and if so, will that fix the problem?  Thanks for any help.

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Cheron-Z
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Message 2 of 2
Flag Post
HP Recommended

@Alice38

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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