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- HP Community
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- Desktop Operating Systems and Recovery
- Cant enter System Recovery

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11-28-2018 07:47 PM
Hello, I'm attempting to use System Recovery but not having any luck. I was able to enter System Recovery once by restarting my computer and pressing the F11 key at the appropriate time. However, that same process no longer allows me into System Recovery. Now when I press the F11 key during restart I see the screen shot attached and then approx 2 seconds later Windows loads normally. Greatly appreciate any insight or alternate means for entering System Recovery so I can utilize recovery disks. Thanks!
11-29-2018 01:48 AM - edited 11-29-2018 01:49 AM
Hi
Initially you should try and make a DVD/USB Recovery Media that is not reliant on your HDD.
https://support.hp.com/us-en/product/hp-pavilion-hpe-h8-1300-desktop-pc-series/5258496/model/5261720
AND/OR
http://h10032.www1.hp.com/ctg/Manual/c03975078 Page 8
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10
Software and updates are here...
HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AD5) | 8.21 Rev.A | 3.5 MB | Jan 5, 2015 |