• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-15-2022 03:07 AM

HP Recommended
Product: HP ENVY 23-d020ed TouchSmart All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I have done a pc reset to the manufactory settings. It is running on windows 10. Now i have the problem that I can not install the chipset drivers available on the hp website. These drivers are for windows 8. I have tried to install with the compatibility mode in windows 8, but it will not install. How can i solve this problem?

Category:
1 REPLY 1

‎06-15-2022 07:13 AM

HP Recommended

Hi:

 

There are no W10 chipset drivers for the Intel H61 motherboard.

 

W10 installed the chipset drivers you need.

 

In the past, I have used the W7 chipset drivers on some of my PC's in W10 and they worked fine.

 

If you want to give the W7 driver a try, this one should work since it is for the H61 chipset.

 

https://ftp.hp.com/pub/softpaq/sp57501-58000/sp57514.exe 

 

Otherwise, if you have no devices showing up in the device manager with any ! marks, you should be fine.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.