Computer restarts instead of shutting down

[prawlings]

When I click the Shut Down button in Windows, the computer restarts. I can shut down the computer by clicking the Shut Down button and then when the monitor goes blank I hold down the power switch on the front of the computer.

Tech support says they can't help me because the computer is out of warranty and they consider it to be obsolete even though it is only 3 years old. I tried all the suggestions that I could find through Google searches. This problem has been going on for several months. I suspect that it could be have happened after a Windows update and that it may be due to in incorrect or corrupted entry in the registry.

Microsoft says that the CPU used in this computer is not compatible with Windows 11. This makes me unhappy that a relatively new computer is considered to be  obsolete by both Microsoft and HP.

[Paul_Tikkanen]

I recommend that you do a clean install of Windows and see if that resolves the problem.

HP won't help anyone if their PC is out of warranty, or you pay for support.

Your PC is definitely not obsolete.

As a matter of fact, if you look at the HP Quickspecs at the link below, you can upgrade the processor to the AMD Ryzen™ 7 PRO 2700 and it will meet Micrsoft's minimum W11 hardware requirements for AMD processors.

c06040429.pdf (hp.com)

Windows processor requirements Windows 11 supported AMD processors | Microsoft Learn

If you are willing to clean install W11 (I have a way to bypass the hardware check), you can do two things at once...see if installing W11 allows the PC to shut down normally, and you can see how W11 runs on your PC as it is.

Then if you want to upgrade the processor, that will be up to you.

I've been running W11 on around 13 unsupported PC's for over two years now.  Never had a problem with it.

You will need to back up your files and have any program installation files you need available to reinstall.

Download the W11 ISO file from the link below (3rd option).

Download Windows 11 (microsoft.com)

Use the free Rufus v3.18 utility that I zipped up and attached below to transfer the ISO file to an 8 GB or larger capacity USB flash drive.

Rufus v3.18 has a setting to bypass the W11 hardware checks.

On the right side of the Rufus program window click on the Select button and select the W11 ISO file you downloaded.

Then right under the boot selection line where you see the ISO file listed, select the Extended Windows 11 installation (no TPM/no secure boot)

Partition scheme is GPT (since your notebook is running W10 in UEFI mode).

Target system is the default (UEFI non CSM).

Click on the Start button on the lower right side of the screen and it will take a while for Rufus to build the bootable USB flash drive.

When it reports 'Ready,' close out of the Rufus utility.

Boot from the Rufus-created W11 USB installation media and, install W11.

If you use a Microsoft account, you can set up the PC using the Microsoft account.

I set my PC's up using local accounts.

The problem with W11 is that Microsoft comes close to forcing you to use a Microsoft account to set up your PC.

But there's a way to easily get around that if you use a local account as well.

See this link for how to do that:

How to bypass internet connection to install Windows 11 - Pureinfotech

HP supports your PC with W11 drivers.

HP EliteDesk 705 G4 Microtower PC Software and Driver Downloads | HP® Support