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HP Recommended
p7-1587c
Microsoft Windows 10 (64-bit)

I have my PC connected to my Point Of Sale System and it unexpectedly shut down 4 times in two days and would not start up again and stay on. Error code: MEMORY_MANAGEMENT

What should I do ? Thanks 

1 REPLY 1
HP Recommended

@Nectarrabbit

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Memory - There are three different memory tests available. If you think there is a problem with the memory, first try the Fast Test (3 minutes or more depending on the amount of system memory). If the Fast Test does not find a problem, run the Quick Test (about 15 minutes).

    If the Quick Test does not find a problem, run the Memory Extensive Test. It can be run once or looped until an error occurs.

    To run the memory tests, follow the steps in Memory Test.

If the memory test passes then it is a good sign that the physical memory is fine. If the memory error comes up again please increase the virtual memory in Windows 10: http://hp.care/2jabsr7

NOTE: This is a third party website so please ignore the ads. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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