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01-11-2020 05:21 PM
I turned my computer off last night and today it will not boot. I'm running HP recovery manager and it looks like my option is to reset to manufacturers status. It's allowing me to back up all my files to DVD-R. My concern is if I it reset will I lose Windows 10? Do I have any other options!??
01-12-2020 03:28 AM
Possibly; First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
The Factory Fresh reset will wipe the HARD DISK losing the OS, licences for Apps Data, well everything actually.
So if you could make a DVD/USB from here....
then you may get the chance to copy off some data also.
IMHO the USER area is anywhere from 40 -400 gig of data etc; and that is a lot of DVD's and/or time to select only the vital stuff to salvage.
So not knowing your resources it is difficult to suggest a specific course of action.
If in doubt please ask.
01-12-2020 10:12 PM
01-14-2020 02:11 AM
I don't know what you did, so...............
IF there was a choice to do an over the top install then Windows.OLD may be there.
Otherwise probably not.
I reduce the size of my C: and make an S: Storage drive for photos and documents so that they could survive a re-install.
01-14-2020 10:15 AM
I followed the link you provided, followed the instructions there and created a flash drive. I booted up the computer with the flash drive and the only option I was given was what partition to use - four choices and only one of them worked so that was the one I used. It then did its thing and I guess reinstalled Windows wiping out everything else that was on the computer - at least as far as I can see. I put all my files, except for a few that were on my desktop, in DropBox so I didn't lose those. The programs though are another story. All in all, it worked and my computer is back up and running. I have to say though, I'm not a fan of Windows 10 anymore. Thanks for your help.