Computer won’t turn on. Looking to speak to live agent amd send in to HP for repair

[Couch88]

I ow. HP Envy all in one.  Wont turn on after sending to local repair for “thermal shutdown”.  I need to speak to a live agent about sending it into HP for repair

[Dragon-Fur]

@Couch88 

I don't know the circumstances under which HP accepts out-of-warranty repair requests.

I sent in a request for information.

Edits - Update Content

The solution I have been provided is that you should contact HP Support.

Our options to forward this type of request within the Community are limited, especially when the Warranty status is not clear.

In general, it is my understanding that acceptance of an out-of-warranty request for repair is the exception rather than the rule.  That means, unless there is an overriding circumstance to submit an out-of-warranty repair to HP Support, the customer is best served handling out-of-warranty repairs through a local repair house in his / her region.

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• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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