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Locked

‎01-24-2024 08:30 AM

HP Recommended
Product: HP ENVY Desktop PC TE02-0000i (3Y3Q8AV)

HP Escalation Team,

I am writing to express my extreme dissatisfaction and frustration regarding the ongoing lack of resolution concerning my refund for a desktop computer purchased. This issue has been outstanding since September 27, 2023, and despite my repeated attempts to resolve this through your support channels, I have been met with an unacceptable level of service.

 

I have multiple tickets I could list but will only do that when requested.

 

Your customer support ESCALATION Team has failed to provide a reasonable level of service. I was explicitly told that I would receive a refund, yet months later, I am still without a resolution or even a basic acknowledgment of the issue. The inability to contact your Escalation Team directly, coupled with misinformation and unreturned calls, indicates a deliberate avoidance of responsibility. This is not only unprofessional but also unacceptable for a company of HP's standing.

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