Crash puis redémarrage

[Ado76]

Bonjour à tous,

Depuis quelques jours j'ai un problème avec ma tour. Elle s'éteint à partir d'un certain temps (plus ou moins long).
Si je lance un jeu elle peut très bien s'éteindre immédiatement ou dans 1/2h au plus.
Parfois c'est juste l'affichage qui disparait mais la tour fonctionne toujours, le son est diffusé, les led fonctionne mais l'écran ne détecte plus rien... Je suis obligé de couper la tour et de la relancé...

Pour info la tour à un an...

De plus Windows, carte graphique, etc sont à jour...

Merci d'avance pour votre aide.

Cordialement,

Ado

[BiancaS]

Hi there! Thank you for visiting our English HP Support Community! 🙂

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Kind regards,

BiancaS.

[Ado76]

Good morning all,

For the past few days I have had a problem with my tower. It goes out after a certain time (more or less long).
If I run a game it may very well shut down immediately or in 1 / 2h at most.
Sometimes it's just the display that disappears but the tower still works, the sound is broadcast, the LEDs work but the screen no longer detects anything ... I have to shut down the tower and restart it ...

For info the tower at one year ...

In addition Windows, graphics card, etc. are up to date ...

** a google translate swipe costs nothing ... **

Thank you in advance for your help.

Regards,

[Prométhée]

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

did you think about cleaning the inside of the tower?

▶ Réduire la chaleur et le bruit du ventilateur dans les ordinateurs portables et de bureau - YouTub...

[Ado76]

Yes the tower was completely cleaned yesterday.

the product / serial numbers are:

- Product number: 3A820EA # ABF

- Serial number: 8CG012100H

According to my research the error comes from "Kernel Power"

[Prométhée]

can you do a test without the graphics card?

https://support.hp.com/fr-fr/document/c06587189

strange it is mention:

Carte graphique intégrée

• Carte graphique Intel UHD 630

  Remarque :

  La vidéo intégrée n'est pas disponible si une carte graphique est installée.

but I don't see a video connector on the motherboard, can you confirm?

Annoying, because it would have been interesting to see if it wasn't from the graphics card

[Ado76]

I understood absolutely nothing. I don't think its coming from the graphics card

[Ado76]

i think its come over from windows. (Even if HP says otherwise ...)

I'm doing a factory reset, we'll see

[Ado76]

Good after 2 reinstallation of Windows, still the same problem...

For a pc that is barely 1 year old...

I had already had big problems with my old HP computer, apparently nothing has changed ! HP very little recommendable !

[Prométhée]

Although I didn't think too much about it, not having too many options, I probably would have offered you the same.
There is a way to test the hardware, but it may not work, try the full tests, you never know

HP PCs - Testing for Hardware Failures | HP® Customer Support

You know, it 's bad luck, I have an hp pc that completely broke after barely three years!
I bought another one, in 2013, it gave me a little fear that I solved with a little luck ..
But hey it is starting to get a bit old, but it still works!