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Student
Posts: 1
Member Since: ‎04-16-2018
Message 1 of 3 (96 Views)

DVD Drive not recognized

Product Name: HP ENVY 750-055xt
Operating System: Microsoft Windows 7 (64-bit)

My CD DVD drive is not being recognized

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Distinguished Professor
Posts: 2,423
Member Since: ‎10-26-2016
Message 2 of 3 (69 Views)

Re: DVD Drive not recognized

Hi

 

Have you tried any troubleshooting?

 

Need more info.

 

The drive may have failed. Power or data connections to the drive may need to be checked.

 

Sometimes a simple reboot fixes this problem.

 

Boot to the BIOS to see if the drive is detected.

 

Tom

Provost
Posts: 94,274
Member Since: ‎07-13-2010
Message 3 of 3 (60 Views)

Re: DVD Drive not recognized

Hi, @Doc39520

 

If you haven't done any troubleshooting, go through the troubleshooting steps at the link below...

 

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...

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