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Silverwood
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Desktop beeps and wont resume from sleep

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HP ENVY Desktop - TE01-0005na
Microsoft Windows 10 (64-bit)

Ok now I know with laptops there are sometimes issues when using sleep, but I have a desktop. When I moved the mouse to resume from sleep, the PC made some beeps and a kind of chime sound, but did not resume. I pressed the keyboard, still nothing, all that happened was the beep/ chimes sounds. The PC is only 5 months old, and this is the first time it has done this.

So the question is what does it mean? I am assuming that the beeps, etc are produced by the PC for a reason. In the end I had to hold the start button for 10 seconds, then press again, at that point the PC started.

 

Anyone any ideas - oh and to be clear it is a desktop not a laptop.

Keith

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WAWood
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@Silverwood 

 

There are two different issues to consider here.

 

First, here is a link to the beep codes for desktops that should help you identify the problem:  https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001

 

Second, since beep codes are nearly always hardware (or firmware), neither of which you can fix, then you need to contact HP to get this serviced and fixed under the warranty.  

 

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Silverwood
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Ok that is helpful. Unfortunately I did not record the beeps, etc as I did not know what was happening. Therefore at the moment I dont know why it happened so I can't tell HP what the problem is. If it happens again I can record the beeps and use your document to work it out. So thank you.

Keith

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