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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Desktop not finding updates for 2 years

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10-03-2022 09:40 PM
Hello all, thanks for reading my issue.
Today I went to my parents to connect a new printer they bought. I noticed the computer running poorly and checked for updates and I found out that the computer hasn't had an update in nearly 2 years.
I run a check for updates and it says up to date.
My parents are old and are refusing to upgrade the computer so I would really like tips to get it to start updating again.
I checked the settings and they are all correct and set for auto update.
The system is a ten year old all in one.
HP Pavillion 23
64 bit
Thanks for any help you can offer!
10-03-2022 10:26 PM
Please use the following Guide
https://www.youtube.com/watch?v=fVfcQvovNwM
Regards.
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10-04-2022 06:54 AM
Hi, @Rzza19
See if the info at the link below, the answer marked as the answer resolves the problem.
windows update will not work in windows 8.1 [SOLVED] - Microsoft Community
You can also run the W8.1 update troubleshooter the other person ran in this discussion.
10-07-2022 01:48 PM
Thanks for taking time to help me, I do appreciate that. I don't know why you guys think this solved issue is relevant to my situation. My problem is different. In my case, the computer is searching for updates and reporting that the computer is up to date and when I look at the update history, it shows the last update being January of 2021. Furthermore, to make it more strange, when I google the last update from Jan 21, I see that it was actually released in 2016. (kb2851234).
Do you still suggest the same resolution? If so, I will try that. Thank you.
10-07-2022 02:05 PM
You're very welcome.
Check the Windows update history and see if KB2851234 is installed.
If it isn't then I recommend you install it.
Clearly there is something wrong because W8.1 will be supported until October of next year, so it should at a minimum have gotten the Windows Malicious Software Removal update every month.
10-07-2022 06:54 PM
OK that information just led me to realize that my parents computer is windows 8 not 8.1. Now it makes sense that it no longer gets updates since 2016. Shouldtheir computer have been updated to 8.1? Thanks again, this is starting to make perfect sense.
10-07-2022 06:59 PM
Hi:
Yes, if your parents are OK with it, I would get the free W8.1 update from the Microsoft Store.
Microsoft ended software support for Windows 8 on January 12, 2016.
You may even want to ask them if they want to take the free upgrade from W8>W10 and I can tell you how to do that if you want.
10-08-2022 06:21 AM
Here's how you can get the free upgrade to W10 from W8/8.1:
Use the Microsoft Media Creation tool from the link below to create a bootable USB installation flash drive.
Download Windows 10 (microsoft.com)
After the USB installation media is created, open it in Windows explorer and you will see a list of files.
Click on the setup application to begin the upgrade process to W10.
What is the full model number of the PC?
You may have to install a couple of drivers after the upgrade has been completed.