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- Re: Desktop shuts down when moved
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08-07-2020 11:42 AM
I've had my HP z620 workstation for a few weeks now and have recently noticed that it shuts down and/or restarts when it is moved/tilted while running. I have already checked the power supply and both motherboards for visible shorts, and the power supply light is green. Is there anything else I can do to fix this?
Thanks!
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Accepted Solutions
08-08-2020 11:16 AM
Can you please include more details regarding your workstation configuration, i.e. single or dual CPU, graphics cards and any additional PCI cards, RAM type and amount, SSD/HDD's, etc. The more information supplied, the easier it is to try and resolve the problem. However, this does sound like something is not fully seated on the motherboard.
I would start by removing all PCI cards, RAM modules and drives. If you have access to alcohol wipes (used to clean glasses) then I would gently clean the gold plated edge connectors on the PCI cards and RAM modules. Re-install the minimum hardware to boot the system, i.e. 1 CPU, 1 RAM module, the OS drive and a graphics card and see if the problem still exists? If everything seems okay, then proceed to re-install any remaining hardware and re-test at each stage.
08-08-2020 11:16 AM
Can you please include more details regarding your workstation configuration, i.e. single or dual CPU, graphics cards and any additional PCI cards, RAM type and amount, SSD/HDD's, etc. The more information supplied, the easier it is to try and resolve the problem. However, this does sound like something is not fully seated on the motherboard.
I would start by removing all PCI cards, RAM modules and drives. If you have access to alcohol wipes (used to clean glasses) then I would gently clean the gold plated edge connectors on the PCI cards and RAM modules. Re-install the minimum hardware to boot the system, i.e. 1 CPU, 1 RAM module, the OS drive and a graphics card and see if the problem still exists? If everything seems okay, then proceed to re-install any remaining hardware and re-test at each stage.
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