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‎07-13-2018 11:32 AM

HP Recommended
Product: HP 260-A114 Slimline Desktop
Operating System: Microsoft Windows 10 (64-bit)

 I bought a certified, refurbed, open-box HP desktop that was supposed to come with Windows 10 Home. Went to activate, and it is telling me that it has a key for Windows 10 Home, but has Pro installed. Both the seller and Windows are giving me the runaround and I just need to either get a link to download Home 10 or advice for a reinstall. All I need is Home, not Pro. Advice? When I go through the Windows site, it keeps giving me options to upgrade my existing Pro software. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2018 12:01 PM

HP Recommended

Take it back to the store that sold it, and get it replaced by a computer with software that matches the specifications.

 

Or, see: https://www.microsoft.com/en-us/software-download/windows10

to download Windows 10.  Use the product-key that was provided with your purchase, and the appropriate version (Home? Pro?) will be installed.


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1 REPLY 1

‎07-13-2018 12:01 PM

HP Recommended

Take it back to the store that sold it, and get it replaced by a computer with software that matches the specifications.

 

Or, see: https://www.microsoft.com/en-us/software-download/windows10

to download Windows 10.  Use the product-key that was provided with your purchase, and the appropriate version (Home? Pro?) will be installed.


-----------
Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

Was this reply helpful? Yes No
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