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07-22-2025 09:30 AM
My laptop repeatedly shows me the blue screen indicating that my device ran into a problem and needs to restart. It’s has a stop code of DRIVER VERIFIER DMA VIOLATION. This will restart my laptop multiple times a day even when on zoom calls.
07-22-2025 12:08 PM
Greetings @Courtney971
Welcome to the HP Forum.
This Windows stop code suggests a Windows kernel-mode driver or a graphics driver is performing illegal memory calls.
I can't verify trying the following troubleshooting tips will fix the problem. But checking the following stuff is a good place to start.
Check System Files:
Open an Admin command prompt as follows:
Open Search then enter "command prompt". Right-click on the search result.
Select "Run as Administrator".
Enter the following commands, one at a time. Wait for each command to complete before running the next command.
DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.
Enter the next command to verify system files are okay.
sfc /scannow
Check your PC's hardware using HP Diagnostics as follows:
Start the PC. Repeatedly tap the "ESC" key.
Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.
Check for a recent graphics driver update for your PC. The currently installed graphics driver may be causing the problem.
Regards