ENVY 4520 ALL IN ONE SERIES

[DANGING]

J`ai fait installer le système HELIX  de Videotron. Depuis ce temps , je ne peux plus imprimer même si j`ai configuré l`imprimante.Le test réseau sans fil donne pour résultat: SUCCÈS

Connectivité: SUCCÈS

Réseau: SUCCÈS

Paramètre: SUCCÈS

J`ai enlevé et ré-installé l`imprimante. Je peux numériser un document et l`envoyer à mon ordi ais elle refuse d`imprimer les documents que j`envoie via l`ordi.

Elle me demande le code PIN WPS,  où le trouve-t-on ????

Merci

[Cheron-Z]

@DANGING

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

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Thank you for your understanding.

[DANGING]

I just by the new HELIX system from Videotron.

Now I can`t use my printer. I log the printer with the new password. I can scanne from the printer to my PC but after I cannot print anything.

Diagnostic of printer:

- WI-FI                                   Success

- Connect                             Success

- Network                            Success

- Parameter                        Success

I try to download driver from internet but when I try to use the printer, I always have one error.

What can I do more ????

Thank you

Daniel

[sandytechy20]

@DANGING

Welcome to HP support community.

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[DANGING]

Model: 4520

Product number: F0V69A

Windows 10

Connect to HELIX router

[sandytechy20 · Accepted solution]

@DANGING

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DANGING]

Thank you  Sandytechy20.

The printer run well now but I use a printer cable now.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)