cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ROBWHENT
New member
1 0 0 0
Message 1 of 2
123
Flag Post

Envy H9-1387 freezes after Win10 2004 update

HP Recommended
Envy H9-1387
Microsoft Windows 10 (64-bit)

After upgrading to Win10  home 64 2004 my desktrop randomly freezes and requires a hard boot. Also the Power button LED is not working now with this update (was before) Freezes multiple times per day, more often if playing music of hard drive. Bios is 8.14

1 REPLY 1
WAWood
Level 16
Level 16
34,049 28,714 3,091 6,973
Message 2 of 2
Flag Post
HP Recommended

@ROBWHENT 

While MS has fixed many of the issues with the 20.04 Update that caused them to lock it out of most PCs, it still has problems and new issues keep arising.

 

If you can, you should go into Windows Update and see if you can back out this update.  It usually gives you 10 days from the update in which to remove it, because it keeps the old files around for that long.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation