Error 0x80070570 BSOD when installing wind 10 pro 64 bit

[board-kash]

hello Experts ; 

with an original Hp media wind 10 64 bit also with a new HDD , the install fails with the eroor 0x80070570 . 

mother board was also replaced  , could someone help please ?? 

the problem is that it's a new HDD (first install ) 

the error occurs just after copying files ( at 4% of install process ) . 

so we don't have access to the OS to perform "reset this pc in wind 10 " and we don't have possibility to do a recover because no install was done before . 

i also tried with a well knowed working memory board and the result is the same 

just per info the uefi passed successfully and tried with a mini hardware config and always the same .

the CD is original (HP media ) , i'm suspecting files that are not well copied from source .

i read on some discussions that the DVD lens could be sometimes the root cause .

could you please help ? 

thanks in advance .

[WAWood]

board-kash

Hello;

Allow me to welcome you to the HP forums!

One serious problem you're going to run into is that the original HP OEM version of Windows is locked to the original motherboard that comes with the PC.  If you have HP replace the motherboard, they have the tools to "transfer" that lock from the old motherboard to the new one, but if you replaced it yourself, then basically, when you threw away that old motherboard, you also threw away your HP OEM Windows license.

Retail licenses are transferable from one "device" to another; OEM licenses are not. In the Windows licensing world, a new motherboard is essentially a new "device".

A second problem concerns licensing for Win10. If you did the Upgrade using the original PC, when Win10 was activated on that PC, it was registered for the original motherboard.  Like with HP, when you replaced the motherboard, you threw away the Win10 license.

If you attempt to install Win10 on the new motherboard, even if you have a backup image of Win10 from the original motherboard, it will either NOT activate, or shortly after connecting to the Internet, it will deactivate -- because the new motherboard is considered a different "device" by Microsoft.  So, you would have to PURCHASE a new Win10 license.

[board-kash]

Hi dean ,
thks for responding .
in fact the mother board was replaced and the lock was "transferred" correctly to the new one .
the install fails at 15% after copying files from media  , there is no os inside , it's a new HDD and the image is an HP recovery media .
it"s a  T9T12EA model

[WAWood · Accepted solution]

That error code can mean ANY or ALL of the following:

1) memory problem

2) Corrupted file(s) on the installation media

3) File corrupted or sector corruption on the hard drive

You SHOULD be able to test 1) and 3) through HP diagnostics by pressing Esc key repeatedly while booting and that will bring up the HP utilities menu, where you can select the memory or drive diagnostics.  If Esc doesn't work, then try pressing F2.

As to 2), there really is not way to check out the DVDs other than to try doing the install from them on another PC.

You could also try calling HP Customer Support, but if your PC is no longer under the original one-year HP warranty and you did not purchase an Extended warranty, when they hand you off to HP Tech Support, you will be asked to pay an up-front fee before they will talk to you.

Good Luck

[board-kash]

thanks Dean , 

in fact , it was the memory that caused this issue .

mem board replaced and everything is now allright .

thanks for your advice .