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‎11-21-2019 05:48 AM

HP Recommended
Product: envy
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the recovery image and the error message was incorrect brand name check model number or feature byte. 

4 people had the same question
1 REPLY 1

‎11-22-2019 03:56 AM

HP Recommended

So what information did you put in this screen?

 

cloud recovery.JPG

If the answer is nothing, it did it itself, then maybe try it manually off the sticker on the case.

Let us know what happens!

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