Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Error: Incorrect brand name

HP Recommended
Microsoft Windows 10 (64-bit)

I downloaded the recovery image and the error message was incorrect brand name check model number or feature byte. 

Level 6
472 472 38 88
Message 2 of 2
Flag Post
HP Recommended

So what information did you put in this screen?


cloud recovery.JPG

If the answer is nothing, it did it itself, then maybe try it manually off the sticker on the case.

Let us know what happens!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation