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Micomay07
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Message 1 of 2
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FAILURE ID 6AHU1A-8919SU-XD7X61-60QU03

HP Recommended
HP notebook pavilion k3d24ea#ab9

When I boot up my laptop it displays the message"Boot Device Not Found" and gives the option to press f2 to get system dyagnostics, so I pressed it and did the hard drive quick check which gave me the result 

SMART CHECK: PASSED

SHORT DST :FAILED

 

FAILURE ID :6AHU1A-8919SU-XD7X61-60QU03 

PRODUCT ID:k3d24ea#ab9,

what does this mean, what should I do to put my PC back to normal?

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04653881

 

After you replace the hard drive, you can reinstall W10 for free by creating a bootable W10 installer using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-af100-notebook-pc-series/8543365

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