Failure ID 94TR5D-7Q4840-MFPWMG-408603

[chiky17]

My envy shows a failure message with; Failure ID:94TR5D-7Q4840-MFPWMG-408603

[DavidPK]

Hi,

The error code indicates a fault with a ram module, although it may be worth re-seating the module(s) just in case there's a bad connection.

Regards,

DP-K

[chiky17]

Thanks, but how I reset the Module 5?

[DavidPK · Accepted solution]

Hi,

Post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information - and I can give you a link to the maintenance and service guide.

Regards,

DP-K

[chiky17]

Ithink the model # is Envy x360, the product # is M4C69UA#ABA.  I apprecite your support.

[DavidPK]

Hi,

You're more than welcome

First of all, accessing the memory module in this machine requires a lot of disassembly, so if the notebook is still under warranty, my best advice would be to contact HP and arrange for this to be repaired -If needed, you can check your warranty status Here.

If you live in the US, contact HP Here.

If you live in the UK, contact HP Here.

If you are in another part of the world, start Here.

If you are no longer under warranty and want to try removing and re-seating the memory module ( although if the module has failed as the error code suggests, it will need to be replaced ), the procedure is detailed starting near the bottom of Page 57 in your Maintenance & Service Guide.

Regards,

DP-K