Fan will not stop running...unless it's off

[BeccaJean06]

My fan continually runs, not quietly might I add. It isn't a dust issue. Been there, done that, checked it off the possibilities. I called support and we did updates and test and it fixed it for a total of 10 minutes (maybe). Any suggestions? 

[Nirvana_95]

Hi @BeccaJean06 

Welcome to the HP Support Community. Thanks for bringing this to our attention.

I see that you are facing fan-related issues with your system. Do not worry, we are here to help you fix it. 

May I know if you have made any recent hardware or software changes to your system?

Do you get any error messages?

I would suggest you follow the steps shared in the link here and let me know the outcome of it.

If the issue persists, I would suggest you boot into the safe mode and check if the fan issue persists in the safe mode. Here is a link that will help you boot into the safe mode: LINK

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @BeccaJean06

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @BeccaJean06 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!