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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2020 06:03 AM

HP Recommended
Product: 2LV24UAR
Operating System: Microsoft Windows 10 (64-bit)

Frequent error in the system error logs ..

Failed in handling the PowerEvent. The error that occurred was: System.IO.IOException: The process cannot access the file 'C:\Windows\Temp\signtool.exe' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode)
at _HPCommRecovery.Tools.Signtool.ExtractSignTool()
at _HPCommRecovery.Tools.Signtool.Verify(String arg)
at _HPCommRecovery.HPAHAgent.CallAgent()
at _HPCommRecovery.AppSession..ctor(DateTime Current, String LogPath)
at _HPCommRecovery.HPAHLogger.NewSession()
at _HPCommRecovery.....

 

Win 10 Home 2004 19041.388

This has been reported multiple times by others -- why haven't you fixed the problems with this HP-provided software?

1) Why are you running a tool out of a Temp Directory? 

2) The error seems temporary ... that perhaps another process is attempting some sort of recovery at the same time.  Why not make the process resilient?  Back off for a few seconds and try again without logging an alarming error.

3) When are you going to fix your software problem?

 

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