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‎06-08-2019 11:51 AM

HP Recommended
Product: TouchSmart 9300 Elite
Operating System: Microsoft Windows 8 (64-bit)

A friend gave me his old computer when he moved and I'd like to wipe it clean and start fresh. I don't have the CD's it came with, but he gave me his password and I have access to control panel, etc.

Thank you

3 REPLIES 3

‎06-08-2019 12:03 PM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

https://support.hp.com/hk-en/document/c03546603

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‎06-11-2019 07:12 PM

HP Recommended

Thank you, I'll look into that! It has Windows 8, but I think it was originally it's a Windows 7 computer, and I don't have the Win 8 CD's..

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‎06-11-2019 07:36 PM

HP Recommended

You're very welcome.

 

Yes, it appears that you are correct.

 

It originally came with W7.

 

Use this free utility that I zipped up and attached below to retrieve the W8 product key.

 

Copy it down somewhere.

 

If there is a W8 product key, I can give you the instructions to install W8.1 using the W8 product key you saved.

 

Or see if you can reset the PC on W8 or W7 using the instructions I posted the other day.

 

If not, see if you can purchase W7 recovery media by calling HP at this number if you live in the USA/Canada:  

1-800-334-5144

 

 

 

 

ShowKeyPlus1.0.6919.zip
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