Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 4
Flag Post


HP Recommended
HP All-in-one Serial Nr [Personal Information Removed]
Microsoft Windows 10 (64-bit)

Yesterday, I moved my HP All-in-one to a different room and ever since then I have the BAD_SYSTEM_CONFIG_INFO error.

I've tried different ways to restore this, following some of the videos posted on this forum, but unfortunately without any luck.

After talking to HP tech support, they told me that the only way they can help me is when I actually wipe my C: drive clean, which would mean losing all my docs, which is no option.

Hope that there will be someone out here who can recommend another solution.



Level 8
1,913 1,900 74 203
Message 2 of 4
Flag Post
HP Recommended

@TechieWannebe -- did you try using "System Restore", to "time-warp" Windows back to a date/time where it was working properly?


Does this error-message appear very soon after powering-on your computer, or later, as Windows is starting?


You did disconnect the computer from electrical power. Perhaps, the small CMOS battery on the motherboard has failed.  How old is that battery? How old is the computer?




Was this reply helpful? Yes No
Level 4
111 110 1 11
Message 3 of 4
Flag Post
HP Recommended

There could be several reasons that cause BAD SYSTEM CONFIG Error which may causes BSOD in Windows system, such as:


  • Faulty or outdated device drivers
  • Corruption in Boot Configuration Data (BCD) File
  • Faulty hard drive
  • Corrupted Windows Registry
  • Faulty system files/programs

To fix such Bad System Config Error you can try the below methods:


  1. Update Device Driver
  2. Fix corrupt BCD file
  3. Run CHKDSK command
  4. Fix corrupted Windows Registry
  5. Perform System Restore


Further, I suggest you to check the below link for more details on the above methods:


Hope it solves your problem!

Was this reply helpful? Yes No
Level 4
185 183 5 19
Message 4 of 4
Flag Post
HP Recommended
How to Fix BAD_SYSTEM_CONFIG_INFO ErrorIf you are having a problem booting into Windows 10 or another version of Windows like Windows 7, Windows 8, Windows 8...
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation