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Patti6120
New member
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Message 1 of 2
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Flag Post

HELP!! VIRUS ALERT POPPED UP!!

HP Recommended
EXAMPLE HP-24-020
Microsoft Windows 10 (64-bit)

Hello, I got a VISUS ALERT that popped up on my screen earlier, and now the only person that's left in the office toi help me can hardly understand and talk English!!

I've had this happen b4 to me and I know it's a simple fix, and I haven't touched anything since it happened, the guy at HP Support India told me to go to HP Community and said I really hope someone there can help you.

So, Please if anyone knows anything about getting rid of this **bleep** alert PLEASE HELP ASAP!!

Thank You Very Much

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Patti6120.

 

I read your post and i understand that your computer is coming up with a Virus Alert.

I'd like to help!

 

To better assist you -

 

  1. Could you share an image of the error on your computer?
  2. Have you tried running an anti-virus/malware/spyware scan on the device? If yes, could you please share the results?

 

  Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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