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‎08-15-2020 04:12 PM

HP Recommended
Product: HP Pavilion all in one 27" x114
Operating System: Microsoft Windows 10 (64-bit)

I did a mistake when I was doing a RESET in my Desktop PC and now... I have DIFFICULTIES for to do a RECOVERY or RESET. 

 

i HAVE A "HP PAVILION PC 27"  X114  All in One from "1 Year"!.   I was doing...differents STEPS...but "NOTHING"! 

 

I am thinking that I need the -DVD "WINDOW 10" for to Re-Install...or another way...for Turn -On my PC

1 REPLY 1

‎08-15-2020 04:24 PM

HP Recommended

Hi:

 

Your PC should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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