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HP 705 g1 SFF

Hi. I have hp 705 g1 and I have problem I have 10gb ram the bios shows that I have 10gb ram but in the windows it's shows 10gb ram but only 2gb usable I tried all the methods, but none of them worked I need fix 

9 REPLIES 9
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@RetroPlus wrote:

Hi. I have hp 705 g1 and I have problem I have 10gb ram the bios shows that I have 10gb ram but in the windows it's shows 10gb ram but only 2gb usable I tried all the methods, but none of them worked I need fix 


That happened to me when I enabled XMP memory in the BIOS but only one pair of memory was XMP.   The bios and windows both saw 4 sticks of memory but Windows did not use the pair what was not XMP.  Your 705 G1 is unlikely to have that bios option.  There must be enough of a difference to where the 8gb is not used.

 

I looked through all the bios release history but did not see any release info that mentioned memory or XMP.

 

Pages 13-15 describe the memory and how to populate for single, dual or flex mode.

First try the 8gb stick by itself to make sure it works.  Use channel A.   Then try adding the 2gb  stick in either B or A. If there is no BIOS memory adjustment then you may have to leave the 2gb stick out.

 

Note that it is always dangerous to flash a bios and several of the bios I read about state it is not possible to go back to an older bios version.

 

[edit]  Please run the following commend from the windows command prompt and post the results

wmic memorychip get devicelocator, capacity, speed, MemoryType, formfactor, partnumber, manufacturer

for example:

BeemerBiker_0-1700928427852.png

 


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Screenshot (1).png

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You have a mix of 1Rx8 and 2Rx8 memory.  Leave the 1Rx8 off the motherboard.  

What you have

EBJ21UE8BDF0-D3-F 2Rx8
M378B5273DH0-CK0 2Rx8 4gb
M378B5673FH0-CH9 2Rx8
NT2GC64B88B0NF-CG 1Rx8

 

What you can try

Channel (slot#)
A (7) EBJ21UE8BDF0-D3-F 2Rx8
A (8) M378B5673FH0-CH9 2Rx8
B (9) M378B5273DH0-CK0 2Rx8 4gb

 

BeemerBiker_0-1701272414063.png

 

Leave 10 empty.  I have a suspicion that the below channel numbering below is wrong in the user guide

BeemerBiker_1-1701272564599.png

 

If the above 7,8,9 does not give you 8gb of memory then use the color codes.  Put the 2gb sticks in the white and the single 4gb in the black.   Every motherboard I have seen colors the memory slots to identify the channels.  I think the book did not identify the channels correctly based on the colors.

 

Channel (slot#) by using colors
A (7) white EBJ21UE8BDF0-D3-F 2Rx8
B (9) black M378B5273DH0-CK0 2Rx8 4gb
A (8) white M378B5673FH0-CH9 2Rx8

 

see if you can trade the 1Rx8 for a 2rx8 if the above works. 

Let me know what happens.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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IMG20231129230016.jpgthe 4gb ram is not detected 

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Something is not right.  Unless I am mistaken, your picture show a bios version 2.20 dated 2/7/2017

There is no bios 2.20 and no 2/7/2017 date as shown when you expand the revision history

BeemerBiker_1-1701358133576.png

 

 

Remove the 4gb stick and just use the pair of 2gb until the bios problem can be figured out.  Does windows see 4gb  with the pair of 2gb?

 

What is the product ID of your system?

Was the motherboard replaced?  What is the motherboard name or part number?

Bios upgrade from a non HP site?

 

It appears you have the wrong BIOS for 705 G1


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I am a community volunteer and do not work for HP. If you find
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Product ID is (G0K55AV)

No the motherboard is not replaced 

 I don't know the name of the board 

And I didn't upgraded the bios before

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@RetroPlus wrote:

Product ID is (G0K55AV)

No the motherboard is not replaced 

 I don't know the name of the board 

And I didn't upgraded the bios before


You have a slightly different system than the one I listed earlier. However, the bios updates are all the same.

I know what the problem is.  You have 2.28 and the picture looks like 2.20 as  some zeros have a cross.

Your bios is OK and the date is ok as the bios as created 2/7/2017 and publish a month later

BeemerBiker_0-1701371366700.png

 

This is your system

https://support.hp.com/us-en/drivers/hp-elitedesk-705-g1-small-form-factor-pc/model/6893879?sku=G0K5...

 

Here is a list of parts for your system

https://partsurfer.hp.com/partsurfer?searchtext=G0K55AV

 

It is supposed to come with either 4 or 8gb memory, not 2gb.

 

If you remove the 4gb does windows use the pair of 2gb?

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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Yes it work without 4gb 

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Try the 4gb memory stick in slot 7, the M378B5273DH0-CK0

 

 

BeemerBiker_0-1701375814337.png

 

If the 4gb works then sell all your 2gb sticks and buy or trade for another 4gb and put it in slot 9

Sorry, I do not see any way to get all 4 of the RAM to work together.

 

What slots were the pair of 2gb in when windows saw all 4gb?  was it 7 and 8 or 7 and 9?

 

Did you try 7 and 9 for the 2gb and put the 4gb into 8?


Thank you for using HP products and posting to the community.
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problem please mark this as a solution so others can find it
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