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‎09-09-2016 04:05 PM

HP Recommended
Product: HP Envy 750-129ns
Operating System: FreeDOS
So I recently purchased a new tower and got a HP 750-129ns and on arrival I realised it didn't come with any windows installed. I'm not a fan of Windows 10 and and thought I'd stick with 7.
I've been having problems installing it, as soon as windows installation loads up and the choose language option appears my keyboard and mouse don't work. Ive read online that it's because win7 on boot don't recognize USB3 and the easiest way is to disable USB 3 in bios until the installation is done. So is that possible in the HP envy 750 bios? As mine is all in Spanish but I can't make out if they is a setting option their to disable USB3.
Thanks for any help you can provide, this is driving me crazy.
Alex
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2016 04:14 PM

HP Recommended

Hi, Alex:

 

The problem with your PC is the Skylake chipset, and the lack of USB3 drivers in your windows installation media.

 

The Skylake chipset does not have USB2 support until after you install the chipset driver.

 

The solution for your dilemma is to run this tool on a PC with W8.1 or W10.

 

There is a readme instruction link (found under the release notes section), which will provide you with the information you need to get W7 to install on your PC.

 

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

View solution in original post

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3 REPLIES 3

‎09-09-2016 04:14 PM

HP Recommended

Hi, Alex:

 

The problem with your PC is the Skylake chipset, and the lack of USB3 drivers in your windows installation media.

 

The Skylake chipset does not have USB2 support until after you install the chipset driver.

 

The solution for your dilemma is to run this tool on a PC with W8.1 or W10.

 

There is a readme instruction link (found under the release notes section), which will provide you with the information you need to get W7 to install on your PC.

 

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

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‎09-10-2016 07:43 AM

HP Recommended

Thank you very much Paul, your a god send!!! ive spent hours looing for the answer on the net and all the blogs give the most hardest way around it using cmd to maualy do it yourself, then my cmd wasnt running right and didnt understand anything. The answer you provided was simple and easy to do, thanks, my installation in now in progress and UBS3 problem resolved.

 

great, thanks alot

 

 

Alex

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‎09-10-2016 10:08 AM

HP Recommended

You're very welcome, Alex.

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