Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP AIO DeskTop

HP Recommended
HP 24-f1027na AIO Desktop
Microsoft Windows 10 (64-bit)

I haven’t bought a Windows PC for many, many years but, I recently purchased an HP 24” AIO Desktop!  I have to say that had I been aware of the Windows 10 issues with updates which can cause the dreaded DSOD, constant reboots and loss of files and, many more issues!  I probably would not have bought one!


For the time being, my query is with regard to being provided with a restore DVD or, a partition I could use to return the PC back to factory settings!


I did not receive any restore DVD or, as far as I am aware, there is no restore partition?  Should I have received a restore DVD?  If not, can I purchase one?


I believe I can restore the PC using Windows 10 but, doing so, would not return the PC to HP factory settings which would include all HP software which came with the new HP AIO Desktop!


Thank you in advance!

Level 21
Level 21
129,917 120,094 19,654 30,034
Message 2 of 2
Flag Post
HP Recommended



HP hasn't provided recovery media in the box for consumer class PC's in years--like 10 - 15 years.


They used to have you make recovery disks with the recovery manager program, but now most newer PC's are supported by the HP cloud recovery tool, which you can use to make a bootable USB recovery drive that is the equivalent of factory supplied recovery media, or buying a recovery kit from HP.


Here is an info link for how to use that utility...


And yes if all else fails, you can make a bootable W10 installation flash drive using the Microsoft media creation tool, but you would only be able to install the drivers and available software found on your PC's support page.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation