• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2021 03:00 AM

HP Recommended
Product: HP All-in-one-23-r103a
Operating System: Microsoft Windows 10 (32-bit)

HP All-in-One - 23-r103a (ENERGY STAR), Windows 10 not loading (2015 - desupported)

Computer starts with language choice.  All of the HP  Diagnostics programs find no issues with any of the system or Hardware.  

Seems like a part of Windows system files have been removed.

I can start command prompt.

I have no recovery or backup drive.

Have not been able to create or find a usb Windows startup drive.

 

Help pls

 

 

Category:
1 REPLY 1

‎07-20-2021 07:56 AM

HP Recommended

Hi:

 

You should be able to create a plain bootable W10 USB installation flash drive with the media creation tool at the link below.

 

You will need to have access to another Windows PC runningW7 64 bit or newer and an 8 GB USB flash drive for this project.

 

Download Windows 10 (microsoft.com)

 

When you boot from the installation media, you can try the repair option on the lower left corner of the Install Now screen.

 

If you cannot repair the current installation, you can reinstall W10 with the media you created.

 

After W10 installs, you can install the drivers and available software from your PC's support page.

 

HP All-in-One - 23-r103a (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.